COVID-19 Testing FAQs in Lanham, College Park & Berwyn Heights, MD
1. How do I get tested for COVID-19?
1.1. Sign up for a telemedicine video visit with one of our providers here. The purpose of this video visit is for our providers to evaluate your symptoms, the need for testing, risk of exposure, and order your COVID-19 test.
1.2. After you fill in your personal information, you will be required to upload photos of the back and front of your ID, insurance card, and/or Social Security Number (SSN) if you do not have insurance. However, if you are unable to upload the pictures, you may also email any and all information to our office email: email@example.com.
1.3. Once you have scheduled your telemedicine video visit here, you do NOT need to wait in the virtual room. We will reach out to you by phone, text, and/or email when our providers are ready to see you. In other words, we will call you when you need to click the link and join the telemedicine video visit. If you are not ready at that time, we will provide you with 5-10 minutes or more if needed to prepare yourself for the virtual visit.*
1.3.1. *Please note that although you may have scheduled your virtual visit at a certain time, we cannot guarantee that the provider will be available to see you at that specific time, so please kindly wait for us to reach out to you to join the visit.
2. Will my insurance cover the cost of my COVID-19 test?
2.1. After receiving prior-authorization for your COVID-19 test during the telemedicine visit, insurances will usually cover the entire cost of your COVID-19 test. Please call your insurance to verify coverage if you are concerned.
3. If I do not have insurance, will the cost of my COVID-19 test still be covered?
3.1. If you are a resident of the United States and/or you have a Social Security Number (SSN), the cost of your COVID-19 test is currently being covered by the government. Otherwise, if you are not a U.S. resident and you do not have a SSN, then you need to cover the cost of your COVID-19 test, and we also accept self-pay.
4. How soon will I receive my COVID-19 test results? Do I need to call the office to hear my test results?
4.1. We will call you within 24-48 hours MAXIMUM in order to inform you of your lab results. If necessary, we may schedule another telemedicine video visit so that one of our providers can review your
test results with you and provide a thorough medical consultation. If you do not hear from us within 48 hours, please do not hesitate to call the office at 301.345.6600.
5. Can I pick up my COVID-19 test results from the office?
5.1. Yes, you are welcome to pick up your COVID-19 lab results at anytime between 8:00 AM and 10:00 PM Monday-Friday, or 9:00 AM-7:00 PM Saturday-Sunday. Although it is not necessary, you may call the office ahead of time to prepare your lab results for pick-up.
6. Can my COVID-19 test results be emailed to me?
6.1. Yes, we can email your COVID-19 lab results to you as long as you send us a written request for your COVID-19 test results, including your name, date of birth, and the date that you recall being tested, to our office email: firstname.lastname@example.org.
7. If I am getting tested a second time after 14 days (2 weeks) of quarantine, do I still need to schedule another telemedicine video visit?
Yes, you must schedule a telemedicine video visit before each and any COVID-19 test because a provider must re-evaluate you and the need before they order your test.
8. How soon can I get tested for COVID-19 after my telemedicine visit? What is the testing process like?
8.1. You can get tested for COVID-19 without delay after your telemedicine video visit. Following your virtual visit, simply come to the office, stay in your vehicle, and call us at 301.345.6600 for further guidance and instruction. We advise you to come to the office after completing the telehealth visit, sending us your ID, insurance card, SSN, and your paperwork so you can directly enter the COVID-19 drive-thru.**
8.1.1. **Please try to remain in your vehicle as best you can to protect you and protect others, and please keep your mask on at all times.
9. What type of COVID-19 test do we administer?
9.1. We conduct the PCR nasopharyngeal swab COVID-19 test in addition to the antibody rapid test.